Shipping Policy

Last updated: January 10, 2026

At Steampunk Fashion UK, we aim to provide transparent and reliable shipping information for our customers. While we primarily serve customers in the United Kingdom and display prices in GBP (£), our products are manufactured, stored, and shipped from the United States.

Steampunk Fashion UK operates as a UK-focused online retail brand owned and managed by New Age Marketing LLC, a company registered in the United States.

Shipping Coverage

This Shipping Policy applies to orders delivered to addresses within the United Kingdom. All orders are shipped internationally from the United States through our approved logistics and fulfillment partners.

Shipping Origin & Fulfillment

All products are fulfilled from our international fulfillment facilities located in the United States. Orders are packed and dispatched by our authorized fulfillment partners and transported to the UK using international courier services.

Returns, where applicable, may be directed to designated processing locations based on the type of return and carrier requirements. Full return instructions are provided in our Return & Refund Policy.

Delivery Schedule

Estimated delivery timelines for UK orders are as follows:

  • Order cutoff time: Orders placed after 2:00 PM GMT are processed the next business day.
  • Handling time: 1–3 business days (Monday to Friday).
  • Transit time: 5–7 business days after dispatch.
  • Total estimated delivery time: 6–10 business days.

Delivery times may vary due to customs clearance, carrier delays, public holidays, or unforeseen circumstances.

Carrier Partners

We work with established international courier services such as DHL and other trusted logistics providers to ensure safe and trackable delivery from the United States to the United Kingdom.

Shipping Costs

  • Free Shipping: Available on all UK orders with a total value of £100 or more.
  • Standard Shipping: Orders between £0.00 – £99.99 are charged a flat rate of £3.80.

All applicable shipping costs are clearly displayed at checkout before payment is completed.

Customs, Duties & Taxes

International shipments may be subject to customs inspections. Any applicable import duties or taxes are included where required by UK regulations unless otherwise stated at checkout.

Order Tracking

Once your order has been dispatched, you will receive an email confirmation containing your tracking number. You can track your shipment via our Track Your Order page.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our customer support team promptly. We will coordinate with the courier to investigate and resolve the issue.

Questions & Support

For additional shipping information, please visit our FAQ page or contact our support team.

Contact Information

  • Company Name: New Age Marketing LLC (trading as “Steampunk Fashion UK”)
  • Website Name: Steampunk Fashion UK
  • Company Number: 61-1980838
  • Registered Business Address (USA): 16192 Coastal Hwy, Lewes, DE 19958, United States
  • Email: contact@steampunkfashion.co.uk
  • Phone: (+44) 7488 864682
  • Contact Form: Click here
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT/BST)
  • Response Time: We strive to reply within 24–48 business hours on weekdays