Frequently Asked Questions
Welcome to the Steampunk Fashion UK FAQ section. We’ve gathered answers to common questions to make your shopping experience smooth and worry‑free. If you need additional help, our support team is always ready to assist.
How long does delivery take?
- Order handling: usually 1–3 business days
- Shipping time: typically 5–7 business days within the UK
- Overall delivery estimate: around 6–10 business days
- For complete details, see our Shipping Policy.
Do you provide free shipping?
Yes, we offer free shipping for UK orders over £100. Check our Shipping Policy for more information.
Where is your business located?
Steampunk Fashion UK is operated by New Age Marketing LLC (USA) and serves customers across the UK. Returns are processed via our UK hub in Sheffield.
What if my order arrives damaged or defective?
If you receive a faulty or incorrect item, we’ll replace it at no cost. Please contact us within 30 days and follow our Return & Refund Policy.
Can I cancel an order after placing it?
Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request cancellation.
What is your return policy?
We offer a simple, customer‑friendly return process. Full details are available in our Return & Refund Policy.
When will I receive my refund?
Once your return is received and approved, refunds are processed within up to 7 business days, depending on your payment provider. See our Return & Refund Policy for more.
Do your products come with a warranty?
Yes, all purchases include a 30‑day warranty. More details can be found in our Return & Refund Policy.
How can I contact customer support?
You can reach us via the Contact Us or email us directly at contact@steampunkfashion.co.uk
Do you ship internationally?
Currently, we ship through international partners, but delivery may vary. For UK-specific shipping, see our Shipping Policy .
Do you have a physical store?
We operate exclusively online, which allows us to offer competitive prices and a wide product selection.
Can I place bulk orders?
Yes, bulk orders are welcome. Please contact our support team for details and arrangements.
How do I exchange a product?
For exchanges (size, color, or product), please follow the instructions in our Return & Refund Policy.
How can I track my order?
You can track your shipment through the Track Order Page on our website.
Contact Information
Store Name: Steampunk Fashion UK
Address: 16192 Coastal Hwy, Lewes, DE 19958, USA
Email: contact@steampunkfashion.co.uk
Phone: (+44) 7488 864682
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT/BST)
Response Time: We aim to respond within
Social Media
