Frequently Asked Questions
Welcome to the Steampunk Fashion UK FAQ section. We’ve gathered answers to common questions to make your shopping experience smooth and worry‑free. If you need additional help, our support team is always ready to assist.
How long does delivery take?
- Order handling: usually 1–3 business days
- Shipping time: typically 5–7 business days within the UK
- Overall delivery estimate: around 6–10 business days
- For complete details, see our Shipping Policy.
Do you provide free shipping?
Yes. We offer free UK shipping on orders of £100 or more. Orders below £100 are charged a flat £3.80 delivery fee. For full details, please refer to our Shipping Policy.
Where is your business located?
Steampunk Fashion UK is operated by New Age Marketing LLC, a company registered in the United States, and serves customers across the UK. For returns, please contact us first — once your return is approved, we'll email you the return address.
What if my order arrives damaged or defective?
If you receive a faulty or incorrect item, contact us within 48 hoursof delivery with a photo of the issue. We'll arrange a replacement ora full refund at no cost to you. See our Return & Refund Policy.
Can I cancel an order after placing it?
Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request cancellation.
How do I return an item?
We accept returns within 15 days of delivery. Please contact us first;once approved, we'll email you the return address and instructions.See our Return & Refund Policy for full details.
When will I receive my refund?
Once your return is received and approved, refunds are processed within up to 10 business days, depending on your payment provider. See our Return & Refund Policy for more.
Do your products come with a warranty?
If an item arrives faulty or develops a fault, you're covered by your statutory consumer rights and our Return & Refund Policy — just contact us with a photo and we'll put it right.
How can I contact customer support?
You can reach us via the Contact Us or email us directly at contact@steampunkfashion.co.uk
Do you ship internationally?
Currently, we only ship to the United Kingdom. For more details visit our Shipping Policy .
Do you have a physical store?
We operate exclusively online, which allows us to offer competitive prices and a wide product selection.
Can I place bulk orders?
Yes, bulk orders are welcome. Please contact our support team for details and arrangements.
How do I exchange a product?
For exchanges (size, color, or product), please follow the instructions in our Return & Refund Policy.
How can I track my order?
You can track your shipment through the Track Order Page on our website.
Company Information
Steampunk Fashion UK is operated by New Age Marketing LLC, a company registered in the United States.
Company Number: 61-1980838
Registered Address:
75 Omega Dr, STE 360
Newark, DE 19713
USA
We serve customers across the United Kingdom. Orders are dispatched by our fulfilment partners and delivered via trusted courier services. For UK returns, please contact us first — once approved, we'll email you the return address.