Return and Refund Policy

Last Updated: 02 October 2025

These policies are issued by New Age Marketing LLC (trading as Steampunk Fashion UK), located at 16192 Coastal Highway, Lewes, DE 19958, United States.

At Steampunk Fashion UK, we want you to be satisfied with your purchase. This policy explains how returns, exchanges, and refunds are handled.

Statutory Consumer Rights (UK Customers)

If you are a customer in the United Kingdom, you have legal rights under the Consumer Contracts Regulations 2013:

  • You may cancel most online purchases within 14 days of delivery without giving a reason.
  • After notifying us of cancellation, you have 14 days to return the goods.
  • We will process a refund within 14 days of receiving your returned goods (or proof of return).

These statutory rights apply in addition to our store policy.

Our Store Policy – 15-Day Returns

We offer a 15-day return policy: you may request a return within 15 days of receiving your item.

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging (reasonable handling allowed).
  • Proof of purchase (receipt or order confirmation) must be provided.

How to Initiate a Return

  1. Contact us at Contact@steampunkfashion.co.uk. to request a return.
  2. Send items to:
    16192 Coastal Hwy, Lewes, DE 19958, USA
  3. If your return is accepted, we will provide a return shipping label and instructions.
Note: Items returned without prior request may not be accepted.

Damages, Faulty, or Incorrect Items

  • Inspect your order upon receipt.
  • Contact us immediately if the item is defective, damaged, or incorrect.
  • We will evaluate the issue and arrange a replacement or refund.

Return Shipping Costs

  • Defective, damaged, or incorrect items: We cover the full cost of return shipping and provide a prepaid label.
  • Change of mind, wrong size, or unwanted items: Customer pays return shipping.
We recommend using a trackable shipping service for your return.

Non-Returnable Items

Certain items cannot be returned:

  • Customized or made-to-order outfits
  • Used or worn items
  • Items not in their original condition

Exchanges

The fastest way to get the item you want is to return the original item and place a new order once your return is accepted.

Refunds

  • Once we receive and inspect your return, we will notify you of approval or rejection.
  • If approved, refunds will be processed to your original payment method.
  • Refunds are typically issued within 10 business days, though your bank or card provider may take additional time.
  • UK customers: Refunds comply with Consumer Contracts Regulations and will be made within 14 days of receiving returned goods (or proof of return).
If more than 15 business days have passed since your refund approval, contact us at Contact@steampunkfashion.co.uk.

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