Return and Refund Policy

Last updated: January 10, 2026

At Steampunk Fashion UK, we want you to shop with confidence. If your order doesn’t work out, we offer a clear and transparent return and refund process as outlined below.

Return Window

  • You may request a return within 15 days of receiving your item.

Return Eligibility

  • The item must be in the same condition as received
  • Unworn or unused
  • All original tags attached
  • Returned in original packaging
  • Receipt or proof of purchase is required

How to Initiate a Return

Important: Items sent back without prior return approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: Return shipping is fully covered by us.
  • All Other Returns: Customers are responsible for return shipping costs.
  • Original shipping fees are non-refundable.

We recommend using a trackable shipping service for customer-paid returns.

Non-Returnable Items

  • Customized or made-to-order outfits
  • Used or worn items

Exchanges

The fastest way to receive a different item is to return your original purchase first. Once approved, you may place a new order separately.

Refunds

  • You will be notified once your return is received and inspected.
  • Approved refunds are issued to the original payment method within 10 business days.
  • Bank or payment provider processing times may vary.

If more than 15 business days have passed since refund approval, please contact contact@steampunkfashion.co.uk.

Contact Information